Service
Production Support
We’re here to help take the stress and time out of keeping your Workday® system running efficiently.
The Lumi Approach
Determine your Workday® pulse
Take inventory of the current health of your system and ensure crucial activities or processes aren’t left unnoticed.
Construct a Support Foundation
Ensure the system is stable through support processes, tools, and configuration updates. Support stabilization through alerts, notifications, and reports.
Elevate Workday® to the Next Level
Empower users to enhance knowledge, awareness, and adoption of new functionality. Look for opportunities to make processes more efficient.
Our Support Model
With Lumi’s Workday® Production Support service, our experts will team up with your existing staff to help you wherever you are in your Workday® journey. We understand that client needs vary; our flexible Production Support model gives options to clients by offering on-demand support packages or full-time dedicated resources.
“I know there are other AMS partners in the marketplace but Lumi has been a very good fit for us. Their consultants are extremely knowledgeable, responsive, and very much focused on meeting our needs while at the same time providing solid Workday thought leadership. They have provided terrific support to us in this way in the areas of Workday integrations, reports across various Workday functions, and Workday benefits configuration. You can expect to find a great experience with Lumi consultants and I would highly recommend them for both short-term and long-term projects.”
— Michael Tatevosian, Blue Diamond Growers
Audit
Our team will help you get an overview of the health of your system and ensure crucial activities or processes aren’t left unnoticed. Whether you need documentation, an outsider’s input on your security setup, or insight into the health of your system, we’re here to help.
Stabilize
Went live and wondering what’s next? That’s where we come in. We’ll help your team get your system to where you need it to be and setup items like alerts, notifications, and reports that’ll help your users get the most out of your system. Our experts can also augment your support team to help keep support tickets out of your queue so you can focus on strategic projects.
Enhance
Ready to take your Workday® to the next level? Our team of Workday® experts can help empower your users to enhance knowledge, awareness, and adoption of new functionality as well as help identify inefficiencies in existing processes. We’ll be your partner to help advise on best practices and make sure you get the most out of your Workday® investment.
Flexible Production Support Packages
On-Demand
Support Packages
Have an upcoming project or need help tackling your backlog? With our On-Demand Support Packages, our experts are engaged quickly on a project-by-project basis. With years of expertise in the Workday® environment, we can help make sure you are getting the most out of your investment with the greatest efficiency.
Full-time Dedicated
Support Team
With our Full-time Dedicated Support Team, you get a flexible, affordable, dedicated support team who you can augment into your normal support processes to help keep support tickets off your plate or assist your project team during your regular sprints to tackle ongoing enhancements, releases, and new product rollouts.